Frequently Asked Questions

  • I am totally new to this ``website thing``. How does the whole process work?

    You can learn about our time proven process on “How it Works” section of the www.eyamiweb.co.za

  • Can I Learn More About Eyamiweb?

    Yes, you can, Eyamiweb is brand of SoftClo Pty Ltd that was designed to help Micro, Small and Medium Enterprises (MSME) begin their digital journey. i.e. getting an online presence like having an official email address, a professional website and much more.

  • How Exactly Can Eyamiweb Help My Business?

    It is vital for businesses that want to stay ahead of competition and remain visible in this present time to have an online presence. Eyamiweb has provided a platform that helps MSMEs start their digital journey at a very affordable price with an amazing support from the Eyamiweb team to all customers.

  • How Can Eyamiweb Help Me Start My Digital Journey?

    We can do this by helping you secure your domain name online (domain name is the same as your online address on the internet), host the domain name, so it can be reached by just typing your domain name on any browser, design a standard website or an e-commerce website depending on customer request.

  • How much does a website cost?

    The cost of a website varies depending on customer’s requirements. For our Eyamiweb offerings: the total charge for the Email hosting offering is R 3,000 yearly; total charge for the standard website offering is R 4,200 yearly; total charge for the e-commerce offering is R 4,800 yearly.

  • How does the payment process work?

    There is an initial payment of the first 3months charge of the chosen package that is expected to be made by the customer before project starts and after project completion, the rest of the payment is spread throughout the year with a continuous yearly renewal with the same monthly plan unless the customer requires an upgrade.

  • What kind of businesses do you work with?

    We work with a broad range of businesses with our main focus on MSMEs. Over all, we provide the best cloud solutions for any business within the MSME space.

  • How long does it take to build a website?

    Website development, in terms of duration varies because of the differences in the functionalities and complexities required by different customers. However, for Eyamiweb offerings, we deliver Email hosting and Standard websites within 2-3 working days; E-commerce websites are delivered within 7 working days after receipt of website content and initial payment. Please note, the delivery timeline excludes the project review times with the customer.

  • Who will I work with during the project?

    Our Service delivery unit will assign one of their team members who will be in constant communication with you to update you on the project status throughout the project execution. Customer can likewise send us an email at servicedelivery@softclo.com or call Eyamiweb line on +27 (01)65 501 6660 for any update required.

  • Can you help me update my existing website that another web firm built?

    Yes, we can but we will need some information such as the domain and hosting login credentials, also we will need to agree on the necessary commercials to proceed.

  • Can you help me write content for my website?

    Yes, we can but comes at additional charge.

  • Can you help me source photos for my website?

    Yes we can, but this might require additional charges if customer requires paid stock images.

  • Is The Payment Gateway You Use For E-Commerce Website Secure?

    Yes, we use a highly secured and trusted payment gateway. Currently, we use PayFast payment gateway.

  • I Have Access To People With Small Businesses, I Will Advise Them To Setup Website For Their Businesses Through You, What Will My Benefit Be?

    We appreciate your goodwill. You can visit (link to be displayed) to sign up as one of our partners, after which you will be contacted by one of the Eyamiweb team to schedule your product training for the necessary agreement signing and onboarding.

  • What If I Already Have A Domain Name, Can You Still Build A Website For Me?

    Yes, we can, but we normally advise that such domains be moved to our platform because of ease of website maintenance.

  • Do I Get Any Extras For Free?

    Our Website extras come at an additional charge.

  • Can I See E-Commerce Websites Which You Have Done?

    You can see some of our completed E-commerce website projects on our “projects” section of the www.eyamiweb.co.za or simply contact a representative and samples will be sent directly to you.

  • Is The Payment Gateway You Use For E-Commerce Website Secure?

    You can see some of our completed standard website projects on our “projects” section of the www.eyamiweb.co.za or simply contact a representative and samples will be sent directly to you.

  • Is There Any Recurring Fee?

    Yes, there are recurring charges because these offerings are maintained online and make use of cloud-based infrastructures which require recurring charges for them to be accessible. Also, there is the human resource factor needed for continual website support.

  • What Exactly Do You Mean By Maintenance And Why Do I Have To Pay For It?

    Maintaining a website entails ensuring website uptime at all times (i.e. domain and hosting are renewed before due date), ensuring the uptime of the servers where the websites are hosted, fixing websites’ bug/ issues, website plugins and patches update etc.

  • Can Eyamiweb Develop A Drop Shipping Website?

    Yes, we can.

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